Effective date: 23 July 2021
"Client", "Users", "You" and "Your" refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", "Ourselves", "We" and "Us", refers to our Company Highland Networks.
By using Highland Networks, LLC products and services, you agree to comply with our policies. We reserve the right to cancel, suspend, or terminate any service provided with or without a refund or notice or warning for any reason. We also reserve the right to change and modify the Terms of Service at any time with or without client notification. It is up to you, the client to periodically check and familiarize himself or herself with the recent Terms of Service. If any client does not comply with the new Terms of Service modifications, his or her service will be terminated.
All payment invoices are sent 7 days prior to the payment due date. Failure to pay by the due date will result in service suspension, then termination. We reserve the right to suspend or terminate at any time after your service is overdue. We offer a strict 72 hour refund period of your first invoice with any service with us. Any Promotional offer’s are not eligible for a refund.
Any payment chargebacks will flag your account. We reserve the right to terminate your services immediately. Any legal action threats will result in immediate termination of your account and services.
For unmanaged Highland Networks services. We provide you with all the basic tools needed to get full access to your service. We provide basic knowledge base articles to assist you in any questions you may have. We will however provide support for any issues regarding hardware, control panels, or ISO's. We do not tolerate duplicate support tickets including emails. Failure to comply will result in termination of account and services.
If you do have a support contract with Highland Networks, you are able to access our support team 24/7 via the information in your customer control panel.
Highland Networks does offer Rent to Own (RTO) servers. These servers will be maintained by our staff for the entire rental period until completed (Typically 12 concurrent months.) To take ownership, a customer must have the server for 12 straight months before they can take ownership of the server. Once the RTO period is up, the customer is allowed to derack the server (for a fee) or change to colocation.
Customers are permitted to ship their own hard drives to Highland Networks on select RTO servers. Highland Networks will not provide replacement drives for these servers incase of a failure. Highland Networks can keep half the server's total drives on hand incase of a failure provided by the client.
Client assumes all responsibility if client provided drives damage RTO server prior to the entire rental period is up. Client will be responsible for server monthly cost x 12 months due to Highland Networks in an event of a failure.
We operate a 99% uptime SLA for network and 99.9% uptime SLA for power. If we fail to meet that SLA, please open a support ticket with our staff. We will not process refunds or credits to the account with a support ticket.
If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.